FAQ
What are the sizes of the Big MoodTrays and Mini MoodTrays?
- Big MoodTrays are 7x12 inches.
- Mini MoodTrays are 5.5x9.5 inches.
Do you offer customization options?
How long does it take to customize my Mood Tray?
After your order is placed and your artwork is confirmed, production time takes 1-2 days. For larger and wholesale orders, please message us for pricing and turnaround time details.
Can Do you offer bulk pricing discounts?
Yes, you can purchase our existing designs and also request customization. Please email us for wholesale pricing and details at info@moodtrays.com.
What is your return/refunds policy?
Due to the nature of our business and products being made to order, all sales are FINAL. However, we are here to assist you if any issues should arise, please email info@moodtrays.com.
What is your Shipping Policy?
- We ship worldwide via Fedex, UPS, DHL, and USPS. Free Shipping is only available for USA domestic retail orders and Canada retail orders of $99+. International shipping rates will vary by country and are calculated at checkout.
- In-stock products are ready to ship from our warehouse within 1-2 business days. Custom print orders are ready to ship from our warehouse within 2-3 business days. Large custom orders turnaround time may vary.
- Shipping Transit time is 1-5 business days (domestic), 10-14 business days (international) *Due to pandemic the shipping carrier may delay your shipment depending on your region's local post regulations. We are not responsible for the delays caused by your local post.
- Orders $150+, will require signature for delivery. International buyers are responsible for custom fees and taxes. Please contact our customer service at info@moodtrays.com for any shipping damages within 24 hours of receiving
Do you offer Blank LED rolling trays?
How do I make my own rolling tray?
<a href="https://moodtrays.com/collections/custom-moodtray">Click Here</a> to see what products can be customized.
What are your rolling trays made of?